Developing a High-performance Organization: A Practical Guide (Skills)

Organizations no longer just compete with local rivals. Better and faster communications and transportation mean that distant concerns can easily become local rivals. Also, new competitors are coming onstream all the time. In order to compete in this fast changing environment, your organization needs to become high performing. You should examine your organization, identifying where it excels and where there’s room for improvement, and implement changes where necessary. Encourage those who work with you to excel at what they do, giving their best to making yours a high-performance organization. There are five cornerstones of a high-performing organization. Any examination of your organization for high performance should take each of these into account. First there’s the mission statement, embodying your organization’s strategy. Second is performance measurement – how you examine internal progress. Third, there’s customer orientation, how you’re positioned to deal with customers. Fourth is leadership, how you lead for high performance. And finally, there’s organizational culture, the way your organization is geared toward high performance. Using each cornerstone as a guide, you can ensure your organization is poised for high performance in its internal configuration and how it deals with external factors. You should select the right strategy and focus on your customers. Quality leadership is also important, as are the right human resources policies and management practices. Overall, your organizational culture needs to be geared toward success. These should lead to greater value creation for your organization going forward. This course will help you gauge your organization’s potential for high performance in terms of its mission statement, performance measurement strategies, customer orientation, leadership, and culture. It will also point to how each of these can be fully harnessed to make yours a high-performing organization with a competitive edge.

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